Guarantee & Returns Policy Overview

All items on the Instalaciones & Lacados website are made to order, therefore these pieces are made solely for you with the opportunity to customise.

5-year structural warranty and 2-year finish warranty. At Instalaciones & Lacados, each piece of furniture is handcrafted with premium materials and manufactured to the highest standards. We pride ourselves on the quality of our craftsmanship and offer the following warranty against manufacturing defects: a 5-year structural warranty from the date of delivery, covering manufacturing defects that affect the structural integrity of the furniture; and a 2-year warranty against manufacturing defects that affect the finish.

If something wrong does occur... Any damages to the furniture should be notified within 24 hours of receiving the furniture, should the be damages from shipping or fabrication. Instalaciones & Lacados will do their best to resolve any issues that could occur.

Return may be accepted within 15 days of receiving the order under the premise that the items are delivered faulty via factory defects, otherwise made to order items are not returnable due to their custom nature. Shipping fees will not be refunded. Customers are responsible for return shipping costs.

These Items cannot be returned, exchanged, or canceled after 24 hours of placing the order, including: personalised items, Custom or Made to Order Furniture, items purchased as, cut meters of fabric, and items used and/or damaged through normal wear and tear. Shipping charges are not refundable. Every order is fabricated just for you. Other restrictions may apply.